Terms & Conditions
Last Updated July 2023
Once signing our order form you are lawfully accepting our business and trading terms and conditions as listed below, therefore you are entering into a contract with Jones Memorials and accepting the terms of the cancelation period (*12A).
1. ESTIMATES AND EXPENSES
Estimates are given in writing/digitally and/or verbally at the time of arrangements to give an indication of the charges likely to be incurred on the basis of the information and details we are aware of at the date of estimate being issued. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration where third parties change their rates or charges (i.e cemetery / church permit fees). We may not know the amount of third party charges in advance of the order, however we will give you a best estimate of such charges. The actual amount of the charges will be detailed and shown on the final invoice. The final invoice may also be different to the estimate if the client adds additional services to or otherwise amends the order once the order form has been signed and estimate of costs given.
2. LAYOUTS AND ORDER FORMS
Once the order form and/or layout has been signed as approved the order will be processed from the details on the order and/or layout; should there be any errors with any details after these forms have been signed, the client will be responsible for any additional costs to rectify any mistakes.
3. WHO WILL BE RESPONSIBLE FOR PAYING THE ACCOUNT?
You as the signatory of the order form are our client and therefore responsible for paying this account.
4. ADVANCED PRE PAYMENT
We will require a pre payment for services and disbursements within 7 days of signing the order form. Payment can be made in full or a minimum pre-payment of 50% is required. This will guarantee the placement of your order, if the pre-payment is not received within this timescale it may result in your order being delayed and not processed until the required payment is made. Please note: in some circumstances where a memorial has been made to bespoke standards and regulations, we may invite the customer in to view the memorial before it is fitted and will then require final payment before we fit the memorial.
5. WHEN WILL THE FINAL ACCOUNT (INVOICE) BE SENT OUT?
Unless you otherwise agreed, the final memorial invoice is sent out once the order has been completed.
6. WHEN DO WE EXPECT THE FINAL PAYMENT (CREDIT TERMS)?
We ask for payment of the memorial account within 30 days of the invoice date.
We accept Cheques, Cash, BACS, CHAPS, finance or debit/credit card for payment.
7. WHAT IF YOU HAVE PROBLEMS PAYING WITHIN THE 30 DAYS?
This could be due to solicitors acting on your behalf or insurance policies, we fully understand this and if you can let our office know as soon as possible when payment is expected we can try to accommodate the situation as best possible.
8. WHAT IF THE MEMORIAL ACCOUNT CANNOT BE PAID?
You must contact us as soon as possible to discuss the situation. We may offer a payment plan based on individual circumstances. Please note: all accounts beyond our credit terms will be passed to our debt collection agency and all accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. The client will also be subject to any legal costs incurred in obtaining settlement. The client hereby consents to the jurisdiction of the appropriate local county court to where the client lives.
9. NON PAYMENT OF ACCOUNT
By signing the order form you agree that the memorial will remain property of Jones Memorials until payment is made in full, therefore should payment not be received within our credit terms we have the right to remove the memorial until payment is made in full. The memorial will then have to be reinstated at an additional cost to the client.
10. GENERAL DATA PROTECTION REGULATION 2018
11. FIXING TIMESCALES
Upon signing the order form we will give you an approximate date of fixing. This is when we expect / anticipate the memorial will be completed. When we give dates for completion throughout the order process we give them in good faith based on our supply chain, current workload and supplier information available to us at the time. Unfortunately due to the recovery situation from Covid 19 and oversees manufacturing issues, we are unable to guarantee any dates or be held responsible for delays beyond our control.
12. CANCELATION POLICY
A. Your right to cancel this contract is within fourteen days of receipt of this notice
You have the right to cancel this contract if you so wish. This right can be exercised by putting in writing a cancellation notice to Jones Memorials at any time within 14 days from the order form being signed. Notice of cancellation will be deemed from the day it is sent to us. You should understand that, should you choose to cancel the contract having given your authority to commence work, you may be charged for services provided or disbursements incurred.
B. Should you wish to cancel your memorial outside of the 14 day cancelation period, your deposit is non-refundable if we have started work or ordered your memorial (when not stock item). If work has not yet commenced you are entitled to a refund less an admin fee of £100.00 and any third parties fees we may have paid out of your behalf.
13. STANDARDS OF SERVICE (COMPLAINTS PROCEDURE)
At all times we, as a company endeavour to act professionally, caring and understandingly at these difficult times following a bereavement. However, in the unfortunate instance where you, as our client feel that our standards of service were not completely satisfactory to you or your family’s needs and you wish to make a complaint to resolve the issue, this must be done in writing/email to Mr Ross W. Hickton at the below address no later than one month after the fixing date of the memorial.
Mr T.E.W Hickton, Mr R. W. Hickton, Mr G.W. Hickton, Miss J.L.W. Hickton, Mrs K. Davis
trading as Hickton Stonemasonry (Partnership) Inc Jones Memorials.
Whitmore House, 8-11 Lower High Street, Cradley Heath, B64 5AB. VAT REG NO: 982239690
Trading Office: Eley House, 140 Wellington Road, Dudley DY1 1UA